Offline
Link down. The readings wait on the gateway.
When the cloud connection drops, the gateway keeps the readings and syncs them later. A power cut that kills the gateway itself is a different test, and this page does not pretend they are the same.
Why the hole matters
The hour a feeder trips is the hour a cold room starts to climb. The hour a SIM has no data is often the same night, because the router died with the mains. A cloud chart that resumes in the morning with a straight line across those hours is a fiction. An inspector, or your own quality manager, will ask what the room did while the screen was blank.
This is normal on Kenyan sites: planned interruptions, voltage dips, generator changeovers, and mobile coverage that is fine on the highway and poor at the packhouse or the collection centre. We are not quoting a regulator’s statistic. We are describing the condition the product has to survive.
What the app does
When the connection to the cloud drops, the gateway keeps readings and syncs them later. The screen shows a buffered count, and an operator can choose Sync now or Pause sync. That is store-and-forward for a dropped link. It is not a claim that a battery rides through a power cut.
What that sentence does not include, because we will not invent it: how many hours of buffer, whether a battery rides through a power cut or the gateway simply dies, which radio is in the box, and the make and model. Those stay on the hardware page until a SKU exists.The demo simulator can run a power failure, a sensor offline, or a cold room fault. Those are scenarios in the demo plant, not a record from a customer and not a battery test.
What you should demand, including from us
- A written note of what happens to samples when mains fails, and when only the backhaul fails. They are different tests.
- The clock source, set to East Africa Time, and what a gap looks like after the sync.
- Who replaces a battery, and who notices it is dead before the next audit.
- A trial on your site, not a slide from a city with better power.
On-premise hosting, for plants that cannot accept a cloud copy at all, is a related open question.The host, the region, and whether an on-premise option exists are not confirmed for the IoT app.
Offline questions
No. When the cloud link drops, the gateway buffers and syncs later, and you can see the buffered count. That is not a promise that a power cut, a full buffer, or a dead battery leaves no hole. The gateway make, model and battery are unpublished.
What happens to the sample when the feeder trips? What happens when the SIM has no data for six hours? Who supplies the battery, and who replaces it? Where is the clock set — East Africa Time — and who can see the hole if a sync fails?
Not confirmed. Say if the readings have to stay on site. We will not imply a deployment model we have not published.
Book a demo
Tell us how your site actually loses power
Generator, feeder, or a SIM that dies after dusk. The demo is more useful if we know which failure you live with.